Guided Experience: How Much Handholding is Too Much Handholding?

Over the course of my last couple years MMO hopping, I’ve noticed a great divide in how some games approach progression. Effectively, your time in a game can be broken down into a series of micro activities and macro activities. Micro activities would be things such as questing, crafting, and exploring the zone you’re in. Macro activities are those that effect the larger scheme of things: level progression, zone progression, and story progression.

Each of these impacts how a game translates into the MMO market, which is why it’s striking to me just how many games feel the need to keep you on a rigidly defined path. Yet, there are others who do very well with only the smallest amount of handholding. My recent trip into Vanguard made me question my own expectations. What better place to do that than here?

Micro

The Aion quest log - ready with hyperlinks!

If someone were to ask me what I felt was the most important part of a traditional MMO, I would say the leveling experience. Over the years, we’ve seen a huge boom in devs trying to guide the player from point A to point B, with no downtime in between. This is very different from even two years ago, when most games required players to read quests for clues on how to complete them. Today, there is almost a built in expectation that, if you’re a theme park game, you’ll include some form of Quest Helper. WoW has it. LotRO has it. Aion REALLY has it.

Now, there’s something to be said for this. I don’t enjoy having to search a zone for my entire playtime in the vain hope that I’ll find the mob spawn I’m looking for. These systems evolved out of player demand. For the most part, I appreciate them and use them regularly.

But, look at a game like Aion. That game will not only tell you where to find your quest target but also comes with a series of hyperlinks to help you pin it down. They may as well have included a wiki, right there in game.  In my opinion, that’s a bit much.

The problems with each of these are obvious. The first, while nice, instantly sends the impression that quest content is to be rushed through instead of enjoyed. That’s sad but alright, if you’re an end-game focused MMO. The second simply removes too much thought.

At this point, I think I’m beyond wanting to search out every single quest. I like being told the general vicinity of what I’m looking for. Stepping into Vanguard, I’ve found myself at a bit of a loss going without. Sometimes, “the hut to the west” is just a little too vague to pin down. But, when I play a game like Aion, I feel rushed. Questing is a series of explosions – BAM, BAM, BAM – and hope for a ding at the end of the night. Before you know it, you’re at a point where questing becomes boring and you’re left with the remains.

My thought: pinpoint locations are too much. LotRO has it right, I think, in outlining their map. Not every quest is tracked, too, so I never feel dependent on it. Many folks will say that working around handholding is as simple as not using the tools provided by the game. I’ve been there. I’ve tried it. The result is always feeling like you’re doing things the hard way – not playing as intended – and that’s just not much fun. This is an issue that needs to be designed around not compensated for.

Macro

No one can question the narrative of LotRO

And then there’s the larger picture. This is where the terms “theme park” and “sandbox” come into play.

In my opinion, if your game has a story the player is supposed to care about, it is absolutely the responsibility of the designer to guide the player through it. Dropping a series of narrative arcs into ten different zones and telling the player to have at it is simply bad storytelling. Now, that’s not to say giving the player multiple entry points is bad – it’s actually the opposite – but those same points must be guided. Otherwise, it’s like giving a reader the chapters of a book out of order. It doesn’t work.

Theme park games, right. That’s what we’re talking about in the above and, for the most part, the current crop of MMOs do well. In most games the story guides the player towards the zones appropriate for their level.

Then, you have sandbox games like Darkfall. Story means absolutely zero in DF, which is to its advantage. The same thing applies to EVE. You do what you want when you want and craft the world around your play experience. The problem with this type of game is that it leaves the player out to dry. They become dependent on other players and certain key missions to tell them where to go and what to do. Frankly, they scare people off as their design flies in the face of most games that have come out in the last 20 years. Sandboxes have existed, sure, and the only ones that don’t fall into a niche are those that make story paramount.

But, there are a lot of games that fall somewhere in-between. Fallen Earth, for example. There’s a story there. But there’s also a sandbox. Thankfully, the quest system is done well and keeps players moving where they need to go. Then there’s Vanguard, which I feel doesn’t guide the player well enough for a game so large.

These in-betweens face the unique problem of lacking a true identity.

For myself, I’ve come to the conclusion that if you’re game has a story I should care about, it should guide me along its path. That means never feeling lost or unsure of where to go to continue. There should be freedom built in there, lots of it. We don’t want another Tortage from AoC. But, the only games who get a pass on guiding their players are those where being guided simply doesn’t matter. There’s not many.

I guess that, overall, I prefer to have my hand held. That sounds bad but it shouldn’t. The truth is, I think that’s what most of us want: to follow a quest line, to have a goal, and a means to achieve it; to never feel lost or without something to do. Hand holding is a cavalier way to say guiding – and, there’s a definite difference between guiding someone and telling them exactly where to go and what to do.

At its center, perhaps the question has more to do with the type of game you prefer to play: no guiding or limited guiding; theme park or sandbox; EVE or LotRO.

More importantly, how much challenge do we really receive  – or want, even – when we play?

I’d like to end this week with a message of welcome to all the new faces around here. It’s true what they say about comments being like blogger currency and it delights me to see new ones popping up every day. THANK YOU to everyone who’s taken the time to say hello and share a thought. There are a many that stay silent and I thank you for reading still. It’s immensely satisfying to know that people are reading and responding to what you write. I only hope that I make it worth your while to stop by. The same thanks goes out to all of my fellow bloggers who link back here on their sidebars and in their posts. The MMO blogging community is one of the most welcoming and kind in all of gaming. I am happy to be a part of it and happier to link back to you — so, if you’re not on the sidebar and would like to be, email me!

Have a great weekend, everyone!

Thoughts on the Worgen Starting Experience

I had a chance to login to the Cataclysm beta early this morning. Since a reader asked to see the Worgen Rogue stealth animation, I decided to go that route and roll alliance. I’m most of the way through it and I’m very impressed. Here are some of the things that stood out to me:

Phasing, right off the bat

From the second you turn in your first quest, you’re being phased ahead in the story. You leave a character standing resolutely one moment to find them fighting off hordes of Worgen the next. That’s right, fighting off Worgen, but I won’t say anything more to save from spoiling it for you.

As you move ahead, it’s easy to spot when you’ve changed phases. It’s not uncommon for new players to pop into existence right after a turn in. It’s a little strange, lag-like, but I didn’t find it immersion breaking at all.

Tailored Armor

The quest rewards no longer give you clown wear! By level four, I had a matching set of armor, albiet statless – but, what can you expect at level 4? Every quest reward seemed designed for my class, too. Only leather items were available initially. I hope the rest of the races got the same treatment.

Applying the lessons

It’s obvious that Blizzard has taken the lessons they’ve learned in innovative quest design and applied them to the Worgen newbie experience. You’re not blowing up Worgen with landmines, sadly, but you do get to sniff some out with a companion. You’re also going to get kicked around (10+ foot knockback) a bit for cinematic effect. It’s very atmospheric.

Feeling overpowered

If Blizzard wants every player to feel like they’re OP, I think they’ve done that with the Worgen. It’s hard to say much more without being spoilerish, but you feel powerful – a hero in the making.

Narrative and atmosphere

Quests are short and sweet and can (should) be done in groups for quick XP.

I have to be honest about the narrative though, it’s good but, by itself, it’s not amazing quest writing. Still, whatever is lacking in text is made up for in atmosphere. The introduction is legitimately surprising (if you haven’t read about it beforehand) and does a great job of drawing you in. The colors, sounds, and visual effects all come together to make for a really compelling place to experience the story.

The most disruptive part of playing through it is the other players. There seemed to be a lot of kill stealing going on. Players handled it well, though, as I didn’t see any arguments break out.

Thoughts at this point

I’m very impressed so far. I’ve played through all of the starting experiences so far, and I’d say this one is the best. The first few levels of Death Knightdom come close, but I think they’re beat.

If this is what we have to look forward to in Cataclysm, it will be a blast to level up again.

It Has Begun… (Joining the Cataclysm Beta!)

Accepted!

Normally, I’m not a beta guy. Honestly, under usual circumstances, and as a fan of surprises, I avoid them. But, this time, I’m excited to dig in and see what the new expansion has to offer.

The way I figure it, with WoW being such an end-game focused MMO, this preview will not only let me help shape it and prepare it for release, but it will also give me the tools I need to be ready for launch day. Going into an MMO expansion without experience means making mistakes and learning as you go. There’s a lot of fun in that. But, as a tank, I want to be there on the ground floor for heroics and, hopefully, raiding.

More importantly, this will be a great chance to give you all a little preview of the game along with me. I won’t be spoilerish (who wants to wreck the new stories for others that way?) but if there’s anything you’re interested in seeing or knowing, let me know and I’ll do my best to find the answer for you.

Right now, I’m impressed with the speed of the download. This is the first time I’ve ever had a connection to Blizzard cap out my download speed (1.2 MB/s). Even still, I’ll be downloading overnight and logging in as soon as the server comes back from maintenance.

A big thank you to those who helped make this possible. I is excited!

Turns Out Freemium is a Great Move!

It’s a good time to be a LotRO player. I’ll admit, I’ve been taking a break for the past couple of months, but Syp’s recent developer tour leaves me wanting to log back in (parts one and two here). When the news first dropped that the game would be switching models, there was a lot of apprehension from the gaming community. If this sneak peek shows us anything, it’s that Turbine is out to impress.

One of the updates I’m most excited about is the instance tool. By the sounds of it, it will act very similarly to the skirmish tool. From free-to-play on, the days of running to instances are over. Now, you’ll be able to teleport in once the group is formed. I’m a bit disappointed that they’re not planning on auto-grouping players, but I like the sentiment of “do it right or not at all”. It’s Blizzard-esque. I’m not as bothered by that as I would have been, though, because dungeons will be broken into separate wings for quicker runs. Between that, new dungeon currency, auto-quests, and upward scaling, dungeons should get a lot more action – which they desperately need pre-endgame. I’ve ran a total of one instance two times over the last two years and 46 levels.

The new instance tool (click to enlarge)

Enedwaith also looks pretty neat. Right now, I’m feeling the dredges of leveling through Angmar. Brown, brown, and more brown. Mobs that feel insecure if they stand more than 10 feet from their fellows. I need more incentive to keep going. Enedwaith is shaping up to be a mix of some of my favorite themes from other zones – snow, mountains, and great green grasslands. Redneck hobbits are also an unexpected addition 🙂

Enedwaith

The store is still up in the air for me. They say that they’re being careful not to introduce unbalancing items to the store, but in the screenshot for Part Two I see a “Buffs and Boosts” column. They try to cover this by saying that the one time stat boost items are being designed for leveling characters rather than players at the cap. I’ll believe it when I see it. I have faith in Turbine, but I also have faith in how tempting it must be to monetize end-game raiding. Short on radiance? Buy a radiance potion for $10! It might never happen, though, so I’m trying to keep positive.

I was late to the game in finding these articles but they’re good and worth your time. One thing is abundantly clear after finishing them: Turbine is out to impress. The freemium update will be on par with the whole of Siege of Mirkwood, by the sounds of it. If that’s what we have to look forward to, I’d say they stayed subscription too long.

On a different note, can anyone recommend a leveling spot outside of Angmar at level 46? I’ve finished out the Misty Mountains and Trollshaws, so I’m feeling a little stuck. Me and Brown don’t mix.

New Rules

I’m kicking this Real ID business off of the top spot! Yesterday’s news, I say. Instead, I thought I’d take a cue from Bill Maher and drop a couple new rules on world of gaming and blogging.

  1. If you see a pile of gold, you should be able to loot it. I mean, really. Do you know how many times I’ve tried clicking on a pile of gold that turned out to be a set piece? That dragon we just killed sure would have been pissed. I can understand not being able to loot everything. But it’s gold. We’re picking that stuff up everywhere. If there’s a pile, we should be able to click it.
  2. If you make an “I Quit” post, you should really have to quit. I’m tired of seeing people say they “quit” a game only to be playing it again the next week. Perhaps we need a new definition of quit because, to MMO bloggers anyways, it doesn’t mean “to stop.” This is especially true for WoW. Plus, it just makes you look flaky.
  3. Let me loot the damn sword. If a boss is using it in the battle, I should be able to loot it when he dies. Half the time, you can see him holding it. Why can’t I take it? Keep the “random number generator” out of reality. It’s lame.
  4. Enough is enough with this raider elite thing. If you’re playing WoW, raiding isn’t elite. Everyone that wants to do it can. Ergo, not elite. Normal. Let’s not forget, too, that competition only matters to people that started playing more than two years ago. Elite raiders don’t exist. They just think they do.
  5. Quit including China! If you want to quote subscription numbers, quit including the Chinese. Don’t get me wrong, I love the Chinese. But, they don’t subscribe and therefore don’t matter. Quit telling me about them.
  6. Gearscore should be renamed HighScore. People should feel bad for blaming GearScore for the way people behave. It’s not GearScore’s fault — it only puts a number on the way WoW’s been designed since inception. So, let’s call it HighScore. Now, we can all feel tingly as we reminisce about Pac-Man.
  7. Syp is never allowed to leave town again. It only gets worse each time, Syp. Dr. Evil may just pop up next time and demand von million dollars! Or, we’ll all get infected with the KillUrPcLoL Worm that steals our login information, bankrupts our accounts, and shards our purples. Is reality really worth the risk?

What about you, any new rules you’d like to create?

And Like That It’s Over

Yep, they listened. Blizzard will no longer require the use of real names to post on the official forums. Looks like they didn’t think it through as well as they said they did. Good job to the seventy-thousand plus people who earned this victory. You’ve safeguarded yourself and, more importantly, you’ve sent the message that the internet is not ready to be as open as corporate America would like.

I think we should take this as a warning flare. This event gave us a peek into the Blizzard executive offices. They’re not just going to let their partnership with Facebook slide away un-exploited to its fullest. Blizzard still wants us to be a part of their open internet. That being said, I have to give major props to Blizzard for not just taking its position for granted. They could have pushed it through but they didn’t – because they listened to us. It took more people than any company could reasonably expect to respond – but we showed up at their door and they’ve sent us away satisfied and a with, if not more faith than we had in Blizzard last week, more than we had this morning.

This is a good way to go into a weekend. I hope you all enjoy yourselves. And, hell, post on the forums. You can. You’ve earned it.

The Wanderlust Experiment

Tasslehoff Burrfoot

Following all of the uproar of RealID, I thought I’d try something new this month. As we progress through MMO releases, we tend to let the games of yesterday slip from our minds. When was the last time you saw Star Wars Galaxies make the news? As the weeks wear on, and World of Warcraft comes under fire, I’m reminded that these old games won’t be around forever. Eventually, people leave and the games slowly descend into unprofitability.

In a lot of ways, that makes me sad, but for some reason, it also puts a little fire under my butt to get out and try some of these things before they go away. There are several that I’m particularly interested in: Ultima Online and Star Wars Galaxies being high on the list. To start, though, I decided to re-subscribe to Vanguard.

Vanguard is pretty much at death’s door. Some people who disagree but when all new content is put on indefinite hold, there’s cause for concern. That’s not to deride the game. I absolutely love the concept of Vanguard. But, out of the three I named, I’d say ol’ Saga of Heroes is most likely to go under first. So, I’m taking the opportunity while I have it.

It’s also a bit of a test that I’d encourage all of you to put yourself to sometime. A lot of us talk about how we like the old school way of designing MMOs, myself included. Vanguard approaches a lot in a rough around the edges, old school way (though, admittedly, it’s gotten much better in time). One of the biggest that sticks out to me is the game vs. world dichotomy. Telon, the setting of Vanguard, is absolutely a world’s world. It is filled with life and character. Plus, it’s absolutely enormous, so there’s lots to do and explore. On the other hand, it’s also old school in some worse ways, such as the grind (or so I’m told — especially to build things).

For the next 30 days, Vanguard will be in my game rotation. For better or worse, I’m going in and I plan to see more than I ever have in the past. The game encourages you to “step into” your character and experience the world through them. I’d like to bring you along with me.

The plan right now is to photoblog my way through my experiences. I know that many players refuse to try it after such a disastrous launch, but I’m hoping this pulls you into the fold a little bit. At the very least, it will be nice to share some of the games great vistas and landscapes with you all. I’ll still be posting my usual stuff up here, but I noticed that when I’m playing WoW, I tend not to write about what I’m doing in-game. This should help fill that void.

I labeled this post “The Wanderlust Experiment” because, if this month goes well, maybe I’ll take it up as a regular part of my gaming. I’ve always felt that trying a new MMO, whether you love it or hate it, is enlightening – freeing, even. In the end, maybe I’ll wind up staying with one of them. For now, I’m taking a stroll in Telon.


Blizzard’s Partnership with Facebook

Victor Stillwater of Games and Geekery dropped an interesting link in a comment to me this morning. Coming from USA Today back in May, apparently word got out that Blizzard had plans to partner with Facebook for its Battle.net service. They make it very clear in the article that RealID was a step towards integrating with Facebook, but, at the time, they were still very adamant in how “optional” these features were supposed to be.

This may be old news to some of you but I totally missed it. Now, I can’t help but to see these changes as the first steps towards literally expanding WoW into the world’s largest social network. It’s actually kind of funny. We all said that Blizzard was after Facebook’s money and it turns out that’s exactly what they’re doing. Sharing is caring, right?

There are some particularly interesting quotes from the interview featured in the article.

Here at Blizzard we have seen the social networks as an inspiration to us to really think about what the next stage of the online gaming space will look like.

The problem is, a AAA MMO like World of Warcraft isn’t supposed to occupy the same space as some casual Facebook game. And I suppose that’s supposed to be the boundary pushing, innovative part of it. But, you know what? I think they’re totally missing the mark for what their fanbase wants out of their games. MMORPGs are predicated on stepping outside of oneself and into a character. The whole point is that, even in an out of game space like a forum, I am not “Chris” to that community. I am Syeric. I might choose to let down that veil with some friends, but that should always be my choice.

The feature we are shipping with is this ‘Add A Friend’ feature. …I can simply log into Facebook within a special interface we have created in Battle.net and import, if you will, all my friends who are on Facebook and are also on Battle.net into my social network here on Battle.net.

On one hand, the curious part of me wants to import my friends list just to see who else plays. On the other, I wouldn’t want every single person on my friends list to have the ability to find me in-game whenever they wanted, either.

Do you expect any push back from diehard Blizzard fans from the Facebook features?
We don’t anticipate any. We are going to be very clear and upfront with the user. Once they log in and create a Battle.net account for the first time, if they choose to participate in Real ID, it is of course, an optional set of features that you don’t have to participate in.

Really, none? In all fairness, it would probably go over a lot smoother if RealID was actually optional in the true essence of the word. A feature that removes functionality from a user, after five years of having it,  unless they opt-in isn’t what most of us would consider optional. All of this hullabaloo is made all the more ironic because, as partners with Facebook, you’d think they’d have noticed the privacy firestorm they were just under.

In the end, I think Blizzard is pushing WoW to be more than what MMORPGs are traditionally seen as. In the process, they’re ignoring the outrage of thousands of their users. Some of these features might be cool, as long as the user has complete control over them — which, if the forums are any example, they just may not.

I feel it has to be said, though, that if this expansion of WoW is any kind of success, it will all but cement WoW’s place in the history books for expanding the definition of MMO. With that being said, however, change makes people uncomfortable. I, for one, don’t like the idea of WoW becoming half a social network.

And, business and profit being what they are, I can only imagine that these changes are the first steps in a much more thorough integration.

RealID on Forums is an Identity Threat

Micah Whipple, aka Blizzard CM Bashiok, made the mistake of giving out his name on the WoW forums. He has since been e-stalked, voraciously, on Facebook, Myspace, Photobucket, and other such sites. His address and phone number have been publically released and his home has been called, repeatedly, ever since.. They are no longer answering their phone. Micah's Facebook has also been locked down.

This topic has been talked to death already, so I won’t rail on it too hard. I don’t like it. Even though I believe that it probably will decrease the amount of forum trolls, it’s still too big of a risk for me to be able to support.

From a former banker’s perspective, it’s absolutely short sighted. I’m talking, of course, about the risks for identity theft. Keen and others might think it’s silly but they’re not getting the whole picture. With just your name, it’s unlikely you’ll have anything happen to you. But, add into that, say, an address and you have a whole different can of worms.

It’s amazing the paid services you can rack up with just someone’s name and address. From there, it’s as simple as running a computer program to spoof an account number or debit card– usually a card, the big issuers algorithms have been broken for a long time (I was surprised to see a detailed description of how to spoof a Visa in a recent edition of the 2600 – available at a grocery store near you!). When we’d take fraud claims, it wasn’t uncommon for someone to have simple information stolen from them and find themselves getting mysteriously billed later that month. And, let me tell you, those people had an uphill battle ahead of them to fix their credit.

Let me preface the following statement with this one: most forum users will never have a problem. But, if your name is listed in the phone book, you’re putting yourself at risk.

In a world where Blizzard exists in a vacuum, they can claim to have thought this through. Right about now, though, I’d rather keep the rolls than switch to a Real ID forum. At least now they can’t give out my address and phone number when they get mad.

PS: I found this thread at WoW Riot pretty interesting. It seems one of Blizzard’s CMs decided to prove how safe it was to give out his real name. The ever diligent trollbase was quick to expose just about his entire personal life and harass his family (tsk, tsk… working at Blizzard means unlisting your phone number it seems). I wonder how much his mother supports the move? Seriously, they have pictures of his house. But, hey, once people get your name and address, looking them up on Local.Live is only natural, right?

Hey Gordon, I think I see your house. And your pool. And… naked Gordon! Skinny dipping! Must cleanse eyes! Baah!

PPS: Looks like Keen tested the system and failed too. I’m glad to see him acknowledge the privacy concerns.

The Multiverse – Episode #21: “Overhauls for Cash”

Hey Gang,

Sorry for the silence on the Multiverse front. We’ve been recording this whole time, honest, but a mix of travel and technical issues have kept us from getting them out to you. Well, that ends today.

We begin with Episode 20, in which we group up with the MMO Voices podcast for our very own crossover event! This show was recorded on June 18th. The news is a little outdated (sorry) but the conversation is excellent. Thank you to the MMOV podcast for sharing a show with us!

Next, we have this week’s regular show, Episode 21. We talk about the usual news and move onto the main topic of MMO overhauls. We’ve seen it with SWG, we’ve seen it with Global Agenda. Is it a smart move? My favorite part of this show has to be our own personal overhauls. Let us know what you think!

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Episode 20 (right click, save as): [audio: http://vagary.tv/multiverse/episodes/multiverse20.mp3]

Episode 21 (right click, save as): [audio: http://vagary.tv/multiverse/episodes/multiverse21.mp3]

As always, if you get a moment, we’d love to see another five star iTunes review. It boosts us up in the rankings and exposes our show to a new audience.

Thanks for listening!

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