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  1. Anna

    If it helps, I don’t even play FF online and I got this e-mail…nor do I have an account on Square Enix, or ever played any of their online-games.

    1. Chris "Syeric" Coke

      Thanks for the info, Anna. All the more reason to think this was an internal compromise.

  2. Eliot

    It’s pretty standard Square. They eye accounts very carefully if someone looks like they might have been even remotely compromised. As a result, most of their security mails are fairly benign.

  3. Trippin Ninja

    I got this email too. Unfortunately I can’t change my password and get my account back. I tried every single one of the security questions and it always says I’m wrong. Luckily I don’t care about it enough to try any further action. I tried XI years ago and I was in beta for XIV but other than that my account hasn’t been active.

  4. Cindy

    This is what happened:

    “Recently, a small number of customers outside of North America have reported that their accounts were compromised. Upon investigation, we found that many of these users used the same name and password for their Square Enix Account as for another company’s online service which recently experienced a data breach. Knowing that many users use the same name and password for multiple services, it appears an unknown third party was able to gain unauthorized access to some Square Enix Accounts.”

    The Lodestone: http://lodestone.finalfantasyxiv.com/pl/news/detail?newsId=6062b357cb9ec61a12cb4d10f360f110180a653e

    On a follow up SE found that some NA customers were also doing this, SE is being pro-active in their usual mind boggling ways of communicating. 😛
    Cindy recently posted..5 Minutes with the November Patch

    1. Chris

      Right… and I think Eliot is probably on the ball in saying that they’re probably just being really careful. I’d still like to know how I wound up in that pool though, since I don’t use the same login info for every game. Oh well.

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